Customer Benefits


30-DAY SATISFACTION GUARANTEE
BICYCLES:  If for any reason your new bicycle doesn’t completely thrill you, return it! We’ll give you full credit toward another one (within 30 days of purchase). It’s just that simple. We want you to be excited about the sport of cycling and your new bicycle.

CLOTHING/PARTS/ACCESSORIES:  These can be returned within 30 days of purchase, unused in its original packaging. Clothing must be unworn, original tags attached, unwashed and in salable condition.

SPECIAL ORDERS (Normal Product Line): Items special ordered that are part of our normal product line may be returned or exchanged within 30 days of purchase, unused in its original packaging. Clothing must be unworn, original tags attached, unwashed and in salable condition. There will be a 10% restocking fee for special order returns.

SPECIAL ORDERS (One-Offs and Specialty Items): Items special ordered that are one-offs or specialty items and are not part of our regular inventory are non-refundable. Payment in-full is due upfront.

FREE ANNUAL TUNE-UPS FOR LIFE
Hutch’s offers a FREE tune-up every year you own your bike (not transferrable)!

FREE 90 DAY TUNE UP
After the first few rides, your bike may need some adjustment. This is why we offer complimentary tune-up in the first 90 days of purchase.

EXCLUSIVE DISCOUNTS
On the day you buy a new bike from Hutch’s, you receive 10 percent off all clothing, parts and accessories.

RACK-N-ROLL DISCOUNT
Receive 10 percent off any new rack system and accessories from our Rack-N-Roll store (one-time) with any bike purchase.

PROFESSIONAL ASSEMBLY
Every bike we sell is always professionally assembled, inspected and comes with a full manufacturer’s warranty against defects.