Returns and Exchanges

Returns/Exchanges

We accept returns. You can return unopened items in the original packaging and those items with tags still attached within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Originals shipping and handling charges shown on the packaging slip or invoice are non-refundable. You are responsible for all shipping charges for returns and exchanges and are prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Mail your prepaid return to:

Hutch’s Bicycles – Warehouse
c/o Online Returns
1304 NE 1stStreet
Bend, OR 97701

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale and clearance items are non-refundable.

To follow-up on the status of your return, please contact us at contact@hutchsbicycles.com.

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at contact@hutchsbicycles.com with details of the product and the defect. You can send the item you consider defective to:

Hutch’s Bicycles – Warehouse
c/o Online Exchange
1304 NE 1stStreet
Bend, OR 97701

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include:

· Gift Cards

· Clearance items

· Those items specifically labeled as such


If you have further questions, feel free to contact us at: contact@hutchsbicycles.com.